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CONDITIONS OF TENANCY

Please read carefully

Booking Terms

  1. A deposit of 50% must be made within 48 hours of making a booking.
  2. For all bookings, the balance of the tariff is to be paid no less than 30 days prior to arrival date. For bookings made within 30 days of the arrival date, full payment must be made at the time of making the booking.
  3. Bookings will only be confirmed once a deposit has been paid.
  4. Failure to meet the above terms may lead to the automatic cancellation of your booking without notice and the appropriate cancellation fees applied.
  5. Payment for bookings can be made by cash, debit/credit card or direct deposit into our bank account.

Amendments and Cancellations

  1. Cancellation of a booking must be in writing and must be received by Jindabyne Accommodation Centre by email on holidays@kfn.com.au or contact us on 0264572000.
  2. Bookings cancelled up to 30 days prior to arrival date will incur a cancellation fee of 50% of the Total Cost, i.e. the deposit.  If less than 30 days notice is given then the full cost of the booking is forfeited unless the property is re-let by us for the full term of the booking.
  3. No refunds of any unused portions of a holiday are given.

Payment Processing

  1. All transactions are processed in Australian Dollars
  2. All payments will be processed by Kosciusko Realty Pty Ltd ABN 52 128 026 531 trading as Kosciusko First National and Jindabyne Accommodation Centre.
  3. Credit Card transactions will apply and are non refundable.

Security Policy

  1. When booking/purchasing from Kosciusko Realty Pty Ltd, card details are transmitted through a secure server using Securepay. Card data is not hosted by Kosciusko Realty after processing

Card Saving Policy

  1. When paying by credit card our compliant reservation system encrypts and saves those details to enable Jindabyne Accommodation Centre to automatically process any further payments on your behalf.  These charges may be for Balance payments, Security Bond, excess cleaning or damages.
  2. Any charge to the credit card is in accordance and compliance with the Terms and Conditions of your booking and Australian Consumer Law

 

General Terms and Conditions

  1. We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking as per the owner’s instruction. In this event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you. If this is not possible, all deposit monies paid be refunded. We reserve the right to cancel any booking  when circumstances arise that renders booking impractical. No other claim, right, action or demand shall exist in or be made by either party.
  2. All premises are self-contained including linen i.e. sheets, pillowcases, towels, bath mats, tea towels & a small complimentary supply only of kitchen and bathroom equipment. Properties are privately owned and furnished to an individual owner's standard.
  3. Your booking will commence at 4pm on the day of arrival and the property must be vacated no later than 10am on the day of departure; late checkout fee may apply if this is not adhered to. We cannot allow access for storage of refrigerated items or any other items prior to 4pm. Please do not ask, as we do not wish to offend.
  4.  When the property is ready for check in, instructions will be issued by text message to the mobile phone number on the booking. Under no circumstances will access be issued without the full accommodation being paid, and security deposit held.
  5. The holiday guest must supply the agent with a authorised security deposit, before the booking commences. A pre authorised money hold of - $500 for properties that are 3 bedrooms and under and under and for properties that are 4 bedroom and over the security bond is $1000, will be blocked on the authorised card and held as the deposit. This security deposit is held against claims for late departure, excess rubbish, additional cleaning and damage to the property or its contents. The liability of the holiday tenant shall be the full cost of all excess charges and/or repairs whatever that may be. The deposit will be paid back, less any charges, to the holiday tenant within 10 days of departure. Should the holiday tenant not be the holder of a credit card, the agent will accept cash deposit. If the deposit is in the form of cash, this will be paid back, less any charges, to the holiday tenant within 30 days of departure by way of bank deposit.
  6. Our staff will describe the property and location in good faith and to the best of their ability. It is the responsibility of the tenant to assess the suitability of the accommodation for their needs. Claims for discounts or refunds will not be entertained for reasons of unsuitable accommodations.
  7. At the time of booking, you will nominate the maximum number of people that will occupy the property and you accept that this number must not be exceeded under any circumstances. Should you exceed the accepted number of occupants upon the property, our office will terminate your tenancy requiring you to vacate the property immediately and a per person nightly rate will be payable.
  8. Each property may have additional ‘rules’ that apply. These will be posted on a notice within the property and will form part of these terms and conditions.
  9. Items left at premises will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto a local charity. Items will be returned by posting Cash On Delivery
  10. Unless otherwise specifically stated, pets are not permitted upon the property. If the property is pet friendly the holiday tenant will be responsible for the removal of fleas, faeces etc from the property upon vacating.
  11. Tenants locked out of premises outside working hours or who require us to deliver keys to them during working hours must pay a $60.00 fee. (This can be taken from your security deposit). If a locksmith is required, the tenant will be responsible for the payment of the locksmiths account.
  12. Any and all damages to the property, common areas or fixtures and fittings of the property must be reported to the agent immediately and paid for.
  13. The tenant agrees to leave the property in a clean and tidy state with rubbish removed and all washing up done and dishwasher cycle commenced.Excess rubbish that does not fit into the bins at the property must be disposed of responsibly by the tenant unless the office has been notified.Any costs for cleaning above the standard items that our cleaners do must be paid for by the tenant.
  14. No responsibility will be taken for personal belongings of the guest. Any required insurance for your belongings must be arranged by yourself. No liability is accepted by the agent or property owner for any injury, debt, damage, loss, delay or inconvenience caused by events outside the agent or owners control.
  15. Bookings are taken by the agent for the current owner: if the property is sold we cannot guarantee that the new owner will continue to make the property available.
  16. Guests will make every possible effort to ensure that they do not interfere or cause a nuisance to neighbours. Excessive noise can be a major cause of complaint. Loud music, televisions and partying that causes excessive noise will not be permitted between 9.00pm and 8.00am. Should our office receive a significant number of complaints, your tenancy may be terminated immediately.
  17. All guests are responsible for keeping the property secure throughout their stay and upon vacating. Any theft or damage due to not securing the property shall be the responsibility of the holiday tenant.
  18. All property interiors are non-smoking. Holiday tenants failing to abide by this term will be responsible for the cost of cleaning all carpet, furnishings and window coverings and any costs associated with ensuring tampered alarms are operational. 
  19. The guest agrees to allow the agent and/or appointed tradesperson to enter onto the property at any time to effect or investigate repairs or complaints.
  20. All repairs will be affected as soon as practicable. On public holidays and after hours it may at times prove difficult to get tradespeople straight away. We will always do everything we can to minimise inconvenience caused but cannot issue partial refunds or give discounts. In the event of a major problem rendering the property uninhabitable, we will make every effort to find alternative, suitable accommodation for you if the property is uninhabitable.
  21. The agent is not responsible, nor has any control over building/renovation work being carried out on neighbouring properties and cannot issue refunds in such circumstances.
  22. These terms and conditions may be varied at any time without notice. Always refer back to our website for current terms and conditions. 
  23. Any printed, written or verbal description of the premises by the Agent or its booking partners will be made in good faith; however, no responsibility for contested description can be accepted.
  24. Jindabyne Accomodation Centre participates in the Bad Book register. By accepting this booking you hereby agree that if you or any occupant covered by this booking including any guests, breach our Terms and Conditions your Name , Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Book register. Jindabyne Accomodation Centre reserves the right to cancel a booking where a guest may be registered on Bad Books.

Please read these terms and conditions of your holiday letting contract carefully as any departure from these conditions permits the owner or agent to refuse the key, amend the rent or immediately terminate the tenancy.